FAQs

FAQs

Answers to your Questions

SHOPPING INFORMATION

What Shipping Methods Are Available?

Standard shipping is available in all countries. 

Do You Ship Internationally?

Yes, shipping is available internationally.

How Long Will It Take To Get My Package?

Shipping times may vary based on location.  International orders can have delays because of customs.

How long do Pre-Orders take to ship?

Pre-Order shipping can vary.  Usually orders are shipped in 15 days.  Tracking and Shipping information is emailed when order is fullfilled.

PAYMENT INFORMATION

What Payment Methods Are Accepted?

PayPal

Is Buying On-Line Safe?

URBANE MUSE® is a secure site.

PayPal helps keep your transactions secure by not sharing your full financial information with sellers.

ORDERS AND RETURNS

How do I place an Order?

All orders can be processed using PayPal.

How Can I Cancel Or Change My Order?

Contact info@urbanemuse with order information

Do I need an account to place an order?

No.

Also, you can place an order via PayPal without a PayPal account.

How Do I Track My Order?

Tracking information is emailed upon shipment of order.  Tracking is often unavailable until 24hrs after shipment. 

Who should I contact if I have any queries?

info@urbanemuse.com

How Can I Return a Product?

Contact info@urbanemuse.com

We’ll reimburse the full cost of eligible purchases plus original shipping.

Any unanswered questions? Contact Us